FAQ2018-06-30T18:57:23+00:00
How do I place my orders?2018-06-30T18:44:49+00:00

You can place an inquiry or order using the website contact form or by sending us an email at hatchgrove@gmail.com.

Do you do custom made products?2018-06-30T18:48:52+00:00

It depends on the complexity of the project. We specialize in plant-based tropical ingredients. We can work with you on your product development, special packaging needs, and private label projects.

How long does it take for you to make custom-made development?2018-06-30T18:49:51+00:00

We can collaborate with you in innovating and developing your new products. Please feel free to reach out to us with a short description of your project.

Can you do Private Label?2018-06-30T18:50:38+00:00

We can help in your private label projects depending on the product type, volume and packaging requirements. We help our customers in their product development needs and partner with them in creating new concepts, new packaging and labels, and work in formulating new product innovations.

What materials do you use for your products?2018-06-30T18:51:40+00:00

We specialize in plant-based ingredients for food and beverage with a focus on new coconut products. We work on a variety of tropical ingredients that are indigenous to the Philippines Islands. We collaborate and partner with farmers, producers, community grower farm groups, processors to encourage all-natural farming/organic agriculture, promote organic processing methods, and support ecological practices. We use high quality raw materials that are hand-selected from farms we know and trust. They contain no artificial colors, no chemicals, no preservatives, and no added trans fats. We innovate new ingredient products that are healthy, nutrient-rich and sustainable. Our product line has now progressed and expanded to include a mixed medium of materials. Please refer to the product page for more information.

Where are your products made?2018-06-30T18:52:44+00:00

Our office and organic farm are located in the Bicol region. We have satellite offices and processing facilities in Paranaque City and Laguna.

How do I pay for the items I have ordered?2018-06-30T18:53:25+00:00

We accept payments via Letter of Credit or partial down payment through a telegraphic bank transfer and the balance will be payable prior to shipment after booking confirmation with the shipping company.

What is the minimum order?2018-06-30T18:54:27+00:00

We work on a bulk wholesale basis. For trial order, our minimum quantity is one pallet which is approximately 1 ton of products.

We can supply volume quantities of direct-sourced bulk ingredients to distributors, manufacturers, and food processors. We have developed strategic partnerships with experienced food brokers, community farm groups, distributors / importers / trading companies, and freight forwarders to ensure reliable and timely deliveries. For commercial order, we recommend a 1 x20’ container order quantity. Typically, 1 x 20’ container can load about 15 tons to 18 tons depending on the product.

How long will it take for my orders to be delivered?2018-06-30T18:55:26+00:00

It depends on the type of product and availability of materials. If the raw material is available all year round, our delivery is 90-120 days (FOB Manila) from receipt of down payment or Letter of Credit. If the product is seasonal, kindly email us the product specification and volume requirement, so that we can check our inventory. We can also advise you about the seasonal harvest calendar for tropical products.

What is the Mode of Shipping?2018-06-30T18:56:13+00:00

We accept orders that are full container load (FCL) or less than container load (LCL). We usually deliver on an FOB Manila basis wherein the client takes care of the shipping and shipping costs are directly charged to them. We ship via air or sea upon buyer’s request or through shipping companies or freight forwarders nominated by our clients. If you would like a CIF (Cost and Freight) rate, the cost will depend on the delivery destination.

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